Hello! My name is Katie Ryan. I have worked in the Guest Services department for four years. As a guest services representative, I am responsible for providing all of our guests' with exceptional customer service in any way that I can. It includes answering questions about Conner Prairie (via phone, email or in person), mailing brochures about upcoming events, taking reservations for various programs and checking in guests and members at the ticket desk.
The prairie may be quiet this time of the year; however Guest Services is still busy. Did you know that our department answers 95 percent of all calls at Conner Prairie? Types of calls we receive include questions about various programs and exhibits, hours and admission, upcoming events and more. This time of the year, most of our calls are about Summer Day Camp and scheduling school groups.
How many of you visited Conner Prairie in the fourth grade? Did you know that during the months of April, May, September and October, up to 1200 students visit Conner Prairie each day? Guest Services is responsible for taking reservations for all school programs and sending all pre-visit information. Conner Prairie attracts school groups from all over Indiana as well as Michigan, Illinois, Kentucky, Ohio and other states. Teachers, did I spark your interest? Check out what we have to offer for your class field trip.
The Guest Services staff is not only the first people to greet you on the phone; they are also the first to greet you when you arrive at Conner Prairie. We greet all guests at the ticket desk and make sure everyone has their tickets and daily map before they begin their Conner Prairie “adventure.” Our goal is to make you feel welcomed, prepared and excited for your visit!
My favorite part of being a guest services representative is that I get to interact with different kinds of people everyday. It is always a pleasure to see and meet all our guests. Thanks for the opportunity!